Creating an inspiring, efficient and seamless experience for an office occupier means getting the basics right to ensure their building stands out.

Occupier retention is key for our clients to maintain dynamic and extraordinary places to work. Equally, employee retention for our occupiers is vital to grow business and prosper in their sector. 

Our teams are located close to assets and to local stakeholders and as a result we are familiar with the occupier, we know the onsite teams and our service providers – we can put a face to a name. This knowledge informs our business and is at the heart of how we manage our commercial assets.

The Placemaking and Customer Experience team work closely with clients, agents and wider teams to derive the maximum value from an asset. We have a track record of managing high quality and inspiring office spaces. 

We know that one size does not fit all, by thinking creatively and acting accordingly the Placemaking and Customer Experience team are able to create tailor made strategies that ensure communal amenities are engaged with and a community is established onsite throughout the entire life cycle of an asset. 

Our core Placemaking and Customer Experience services include:

• Predevelopment design input. Our dedicated team assists clients with the detail orientated items that make for well and thoughtful designs for communal areas in offices. Down to the bespoke scent of a reception space!
• Bespoke event and enlivenment programmes that are based on what occupier’s in client’s assets would feel benefit from. To create happy and fun places to be.
• Support, accredited training and mentoring for site-based front of house teams to ensure that they are confident in reflecting the brand and image of the building the client would like to be reflected.
• Occupier satisfaction surveying and feedback reporting to ensure that client’s assets continue to be the best places for occupiers to work in. 
• Working with Sustainability & ESG teams to provide actions to report on social value strategies.
• Creating a digital twin for client’s assets. Working with occupier engagement platforms to create building APPs, manage content, create social media campaigns and set a customer experience journey that has digital elements to bolster service delivery.