Complaints

As a RICS regulated firm, we have in place a formal Complaints Handling Procedure.  If you wish to make a complaint concerning residential property, managed by HLM, please refer it to professionalservices@hlmproperty.com.  If you wish to make a complaint about any other matter, please contact our National Head of Standards and Practice; David Gilbert, in the first instance, he can be contacted on dgilbert@lsh.co.uk